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Warranties

Warranties

https://www.accc.gov.au/consumers/buying-products-and-services/warranties

Effective Date:  January 2026

Returns & Refunds

Returns & Refunds

Effective Date:  January 2026

At My Organised Garage, we strive to provide our customers with high-quality products and excellent service. If you are not completely satisfied with your purchase, please review our returns and refunds policy below:

 

Returns Policy


1. Eligibility: 

 

All items are 'return to base', meaning that the items purchased must be returned to your nearest warehouse. You may return most new, unopened items within 30 days of delivery for a full refund. Items must be in their original packaging and in new, unused condition.


2. Non-Returnable Items: 

 

Certain items are non-returnable, including personalized or custom products, digital downloads, and clearance items.


3. Return Process: 

 

To initiate a return, please contact our customer service team at info@myorganisedgarage.com.au. You will receive instructions on how and where to return the products.


4. Return Shipping:

 

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure the item is returned safely.

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Refund Policy


1. Processing Refunds: 

 

Refunds will be processed once we receive and inspect the returned item. Refunds will be issued to the original payment method within 7-10 business days.


2. Partial Refunds: 

 

Refunds may be partial if the item is not in its original condition, is damaged, or missing parts.

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3. Defective or Incorrect Items: 

 

If you receive a defective or wrong item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.

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Cancellation Policy

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Orders can be canceled within 24 hours of placement. After this period, cancellations may not be possible if the order has already been processed and/or shipped.

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Contact Us

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If you have any questions about our returns and refunds policy, please contact us at info@myorganisedgarage.com.au.

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Thank you for shopping with My Organised Garage.​​​​​​

T&C's

Website and Trading
Terms & Conditions

Effective Date:  January 2026

Welcome to My Organised Garage (“we,” “our,” “us”). By accessing and using our website www.myorganisedgarage.com.au (“Site”), you agree to these Terms of Use (“Terms”). Please read these carefully before browsing or purchasing from our Site.

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1. Acceptance of Terms

 

By using the Site, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use our Site.

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2. Eligibility

 

You must be at least 18 years old or the legal age in your jurisdiction to use this Site. By accessing the Site, you confirm you meet these requirements.

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3. Use of the Site

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  • Use the Site for lawful purposes only.

  • Do not engage in any activity that could harm the Site or disrupt its operation.

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4. Product Information and Pricing

 

We aim to provide accurate descriptions and pricing for all products. However, errors may occur, and we reserve the right to correct inaccuracies and update information without notice.
Product images are for illustration purposes and may differ slightly from the actual product.

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5. Dropshipping and Third-Party Suppliers

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  • My Organised Garage operates as a dropshipping retailer, meaning products are shipped directly from third-party suppliers.

  • Delivery times and product availability depend on these suppliers and may vary. We are not responsible for delays, damages, or issues caused by third-party shippers.

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6. Orders and Payments

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  • You agree to provide accurate and complete order information.

  • Payment must be made in full before processing your order.

  • We reserve the right to refuse or cancel orders at our discretion, especially in cases of suspected fraud or errors.

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7. Shipping and Delivery

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  • Shipping options and estimated delivery times are provided during checkout. These are estimates only.

  • We are not responsible for delays caused by third-party couriers or customs processes.

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8. Returns, Refunds, and Cancellations

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  • Our return and refund policies are detailed separately on the Site.

  • Cancellations should be requested promptly; once an order has shipped, cancellation may not be possible.

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9. Intellectual Property

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  • All content on the Site, including images, logos, and text, is owned or licensed by My Organised Garage and protected by intellectual property laws.

  • No content may be reproduced or used without our written permission.

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10. User Conduct

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  • You agree not to use the Site for illegal or harmful activities.

  • Uploading malicious content or infringing on third-party rights is prohibited.

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11. Limitation of Liability


To the fullest extent permitted by law, My Organised Garage shall not be liable for any damages resulting from your use of the Site or products purchased.

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12. Indemnification


You agree to indemnify and hold harmless My Organised Garage, its affiliates, and suppliers from any claims arising from your breach of these Terms.

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13. Changes to Terms


We may update these Terms from time to time. Changes will be effective immediately upon posting. Continued use of the Site indicates your acceptance of any updates.

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14. Governing Law


These Terms are governed by the laws of [Your Jurisdiction], without regard to conflict of laws principles.

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15. Contact Us


If you have any questions or concerns about this Privacy Policy, please contact us at:  


Email: info@myorganisedgarage.com.au

Privacy Policy

Privacy Policy

Effective Date:  January 2026

1. Introduction

 

​We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we may collect, use, disclose, and safeguard your information when you visit our website www.myorganisedgarage.com.au and make purchases through our platform.

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2. Information We Collect

 

We may collect the following types of information:

  • Personal Information: Name, email address, shipping address, phone number, payment details, and other data necessary to process orders.

  • Account Information: Username, password, and account activity if you create an account.

  • Automatically Collected Data: IP address, browser type, device information, cookies, and browsing behavior on our website.

 

3. How We Use Your Information 

 

We use your information to:

  • Process and fulfill your orders.

  • Provide customer support.

  • Send order confirmations, updates, and promotional communications (if you opt-in).

  • Improve our website and services.

  • Comply with legal obligations.

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4. Sharing Your Information  
We do not sell or rent your personal information. However, we may share your data with:

  • Third-Party Suppliers and Vendors: To facilitate order fulfillment, payment processing, and shipping.

  • Service Providers: Hosting, analytics, marketing, and customer service providers.

  • Legal Authorities: When required by law or to protect our rights.

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5. Cookies and Tracking Technologies

 

We use cookies to enhance user experience, analyze website traffic, and personalize content. You can manage cookie preferences through your browser settings.

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6. Data Security

 

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

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7. Your Rights and Choices

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  • Access, update, or delete your personal data by contacting us at [contact email].  

  • Opt-out of marketing communications by following the unsubscribe link in emails.  

  • Withdraw consent for data processing at any time, where applicable.

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8. Data Retention

 

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law.

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9. Children's Privacy 

 

​Our website is not intended for children under 13 years old. We do not knowingly collect personal information from children.

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10. Changes to This Privacy Policy

 

We may update this policy periodically to keep up with changes in legal requirements, industry standards, or our business practices. Any updates will be posted on this page with an updated effective date.

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11. Contact Us

 

If you have any questions or concerns about this Privacy Policy, please contact us at:  


Email: info@myorganisedgarage.com.au

Cash Back Promotion

Cash Back Promotion

1. Introduction

 

Get 10% Cashback on Your Garage Fit-Out

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2. Conditions

 

  • Only one (1) invoice can be claimed per payment

  • Invoice must consist of 2 or more bays of garage shelving.

  • Photos must be clear, unedited, and of the same installation.

  • Claims must be submitted within 14 days of completion.

  • Incomplete or late submissions may not be accepted.

 

3. How To Claim

 

Simply email your before and after photos of your garage shelving or garage workbench installation and once approved, you’ll receive 10% cashback on your order.

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STEP 1:      Take Before Photos

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STEP 2:      Take After Photos​​

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STEP 3:     Scan the QR Code and Submit Your Claim

 

          Subject line:   10% Cashback Before & After Photos – [Invoice Number]

          Attach:              Before and After Photos

          Attach:              Photo of your Invoice

          Add:                   Your name and contact details

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We will be in touch to confirm your claim.​​​​​​

Effective Date:  February 2026

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